Privacy Policy

Effective date: 14 September 2026
Version: 2.0

1. Who we are

This policy explains how Fleetech handles personal data. The operator is شركة فليتك تيكنولوجيز لتصميم وبرمجة البرمجيات الخاصة, Commercial Licence No. 2025/15127, Kuwait.

2. Our role

Fleetech provides software to delivery companies. Those companies upload information about their own drivers and employees.

• For driver and employee data, our client is the data controller and decides what is collected and why. Fleetech is the processor and acts on that client's instructions.
• For account registration, billing and support data, Fleetech is the controller.

If you are a driver and want to access, correct or delete your information, contact the company you work for. They control that data. We will assist them in responding.

3. What we collect

Account and billing data: company name and commercial details, authorised user names, email addresses, phone numbers, role assignments, billing records and invoices.

Payment data: payments are processed by our payment provider, MyFatoorah. Card details are entered with and handled by the provider. Fleetech does not store full card numbers.

Driver and employee data uploaded by our clients: name, contact details, nationality, civil identification documents, driving licence details, vehicle details, delivery and order records, attendance and absence records including supporting documents, payroll records, and assigned company assets.

Usage and technical data: IP address, browser and device type, pages accessed, timestamps, and system logs.

4. Location data

Fleetech may collect location data from the driver mobile application in connection with features such as vehicle tracking.

Where location data is collected:

• it is used only for the feature the client has enabled, and not for any other purpose
• the client controls whether the feature is enabled; it is not enabled by default
• drivers are informed within the application

5. Why we use it

To provide and operate the Service; to process payments and manage subscriptions; to generate the reports and analytics our clients use; to provide support; to maintain security and prevent misuse; and to meet legal obligations.

6. Aggregated and anonymised data

We may produce aggregated, anonymised statistics from platform usage to improve the Service and generate industry insights. This data does not identify any client, driver or individual.

7. Who we share it with

We share personal data only with service providers who help us operate the platform, and only to the extent needed:

• Cloud hosting and data storage
• Payment processing
• Email delivery
• Error monitoring and analytics

We do not sell personal data. We may disclose where required by law or valid legal process, or to establish or defend legal claims.

8. Where data is stored

Client Data is stored on servers operated by our hosting providers. Data may be stored or processed outside Kuwait. Where that is the case, we take reasonable steps to ensure it remains protected to the standard described in this policy.

9. Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These include access control by role and by branch, and restricted internal access on a need-to-know basis. No system is completely secure, and we cannot guarantee absolute security.

10. How long we keep it

Client Data is retained for the duration of the subscription and for a reasonable period thereafter, after which it may be permanently deleted. Clients may request an export within 30 days of termination. Billing records are kept as long as required for legal and accounting purposes.

11. Your rights

Depending on your relationship with us and on applicable law, you may request access to your personal data, correction of inaccurate data, deletion, or a copy of your data.

Drivers and employees should direct such requests to their employer, who controls that data. Account holders may contact us directly at admin@fleetech.io.

12. Cookies

We use cookies necessary for the platform to function, principally session and authentication cookies. We may also use cookies and similar technologies to understand how the platform is used and to improve it. Browser settings can be used to control cookies, though disabling essential cookies will prevent the platform from working.

13. Age

The Service is provided to businesses and is not intended for use by anyone under 18. We do not knowingly collect personal data from minors.

14. Changes

We may update this policy. Material changes will be notified by email and within the platform at least 30 days in advance, and the effective date above will be updated.

15. Contact

Email: admin@fleetech.io
Phone: +965 9444 4991
Address: Kuwait